Hi everyone, I recently got a new Samsung Galaxy S23 Ultra 1TB version and I'm having problems with my S-Pen. The problem I'm having is when I pull up the Menu for the S-Pen and try to click or choose Screen Write, or any of the S-Pen menus, non seem to work, just don't have any luck to work when I click on any of them, like it's been disabled.
If i use the S-Pen to click on anywhere else it works, just not any of the menus for the S-Pen.
I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.
To send an error report: Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
I thought it probably would be the tempered glass screen protector which I installed recently a Dome Glass one which are meant to be very good. But when I press on other areas of the screen with the S-Pen it's fine, not a problem. But when I pull out the S-Pen and try to click from one of the menu's eg screen write, smart select etc it just doesn't work. But if I click on the lower left settings cog with the S-Pen it works.
My Samsung Galaxy Note 9 has also a tempered glass screen protector and I don't have this issue. I have even turned on Air Actions, although don't really need to turn it on but still no luck
OK I've worked out the problem re my S-Pen, can you believe it it's the case, weird. But I removed my S23 Ultra from the case and the S-Pen functions worked perfectly well. Now the case I'm using is for the S22 Ultra the seller accidentally sent me the wrong case and I had to re order the proper one for the S23 Ultra. It's already arrived buy I have not tried it yet arrived today I'm still at work.
