Original topic:

Still missing redemption gifts

(Topic created on: 07-04-2022 06:45 PM)
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Kirat82
Beginner Level 2
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Galaxy S

Just wonder if I will ever recieve the 2nd part of the redemption gift? 

Apparently mine was picked up by star track, who sent it back to Samsung for supposedly wrong address,  even though my account has the correct address. I then spoke to someone from Samsung who said they will sort it out and have it delivered. I then recieve a message from Samsung sayin it's on its way and to track it through Aus post, I click on the tracking link and they say they don't have anything from that tracking number!!!! This was a month ago and it's still saying the same thing. 

 

I get that it's a free offer, but no point advertising if its not actually going to be delivered!

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2 Comments
Anonymous
Not applicable
Galaxy S
Try to report it to samsung about the issue
They might be able to help
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SamsungLaura
Moderator
Moderator
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Galaxy S

Hey @Kirat82, are you able to send an email to members.au@samsung.com with more information?

Subject: SamsungLaura - Redemption

Detail: Name, phone number, claim number, tracking number.