Still NO Trade-In Email - Still Waiting

[Mark_In_Canada_S22U]

So, SAMSUNG, I have reached out here, on your order site:

and via the email @helenna and @brantley told us to:

...and still nothing!

Seriously... Can someone at SAMSUNG *please* fast-track this?

Everyone else - please *LIKE* this post - let's get their attention!!!

Thanks,

Mark

[RedDogRabbit]

"liked" posts don't actually get their attention. Tagging them with "@" doesn't work. 

But seriously if you were to go to @Mobilesyrup and see if you can get THEIR interest in your EPIC struggles, then maybe, just maybe you'll get Samsung's attention?

Not that there could be any valid explanation, but I'd be curious to see what "overwhelming" excuse is pushed forward... 🙄 

[Mark_In_Canada_S22U]

An update:

SAMSUNG - You got till end of day Thursday!!!!

Mark

[Helenna]

Hi Mark, We are very sorry for the delay and inconvinience caused to you.

We have already escalated your issue to the appropriate team and they will reach out to you soon.

[Mark_In_Canada_S22U]

Thank you Helenna!

[RedDogRabbit]

I'd probably hold off on the "thanks", until you actually get some results! 

Seems like you and others have been essentially ignored!

Samsung should be the only giving "thanks" at the moment! 

[Bryen750]

Hi! Could you escalate me too? I'm in the same situation. My phone is registered for warranty, but no email or communication for the return of my trade-in !? Thanks

[Helenna]

Hi Bryen750, We request you to send your details asked in DM(direct message) to check with the team.

Please check the direct message by following the below instructions and reply to us with the requested information. Log in to the web version of Samsung Members community Canada.

(Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).

OR

Viewing your Direct messages Inbox from your device.

1. On the Members app go to the Community tab.

2. Click on your profile picture and username.

3. Click on Direct message.

[Echo1]

There are a few on here in the same situation, be nice to look after all...

[Mark_In_Canada_S22U]

Yup, exactly!