Trade in?

[S0uf1ane]

I received the email from Assurant but when I click on the link it tells me that the number or postal code is invalid ??

[Jiwon23]

Same boat here. So frustrated 😠

[jgohil]

It will take 24hrs to update their system. After that you can access it.

[Jiwon23]

Well... It's already passed 48 hours working days. But one of the Samsung moderator sent my info to Samsung service center about this issue. I hope it will fix.

[Helenna]

Hi, We are very sorry for the inconvinience caused.

We kindly request you to contact online shopping team, they will help you out with trade in information.

 https://www.samsung.com/ca/support/contact/#contactinfo

[PeterF]

I got my email 4 days ago and was having the same issue but today the link finally works and takes me to a progress page of my trade status(waiting shipment of my device) but no button to print out shipping label for my trade....

[Thology2011]

I am still waiting for my info. Sent a message to the moderator, emailed customer support and I'm over this. No one seems to want to assist with resolving this. BS from Samsung

[Members_3AKgGKd]

Same issue here. It's been over 24 hours and I am still getting "Invalid Offer Number or Postal Code". Very disappointed with Samsung overall - delayed shipments, poor order tracking, coupons not working, chat lines not working most of the time and now this. Whoever is running their online operation should be fired.