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03-19-2021 08:29 AM in
Galaxy SIs there a way to fix the update failed error on the new S21? Trying to install the March 2021 update. I have tried OTA, SmartSwitch, clearing cache partion, Different WIFI networks, reset network settings and countless reboots. I think the only thing left is to do a factory reset? Trying to avoid doing this.
Solved! Go to Solution.
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03-19-2021 08:39 AM (Last edited 03-19-2021 08:44 AM ) in
Galaxy SNot sure you'll have another choice..
So if i understand, you go in Settings / Software update, it download the update and install it and you receive a update failed error ?
I called the 911-CHMultimedia operator to take a look...
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03-19-2021 09:13 AM in
Galaxy S1. Check your device storage and make sure if you have space available to download an update
2. try clearing data and cache of Google play store and see if that makes a difference
3. Reboot your phone in safe mode and update from there. to reboot your phone in safe mode hold down the power button > long press on power off > you should see safe mode there > when device boots up in safe mode > do an update from there
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03-19-2021 03:45 PM in
Galaxy SI will try safe mode tonight. I have also done the clear google play store cache and data clear. I have lots of room left on the phone.
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03-19-2021 03:48 PM in
Galaxy SNope didnt work
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03-19-2021 03:49 PM in
Galaxy SNope didnt work
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03-19-2021 07:28 PM (Last edited 03-19-2021 07:30 PM ) in
Galaxy SGo in the Firmware page and post a screenshot of it. You may uninstall the app afterwards. See my sample screenshots
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03-21-2021 07:09 AM in
Galaxy SOpps clicked accept as a solution. Not a solution. Did you want me to screen shot the update version and the current version?
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03-21-2021 07:19 AM (Last edited 03-21-2021 07:19 AM ) in
Galaxy S