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Original topic:

USB Issue on S23 Ultra

(Topic created on: 11-21-2024 09:08 PM)
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dong28
Active Level 2
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Galaxy S
My S23 ultra keeps getting this moisture detected notif whenever I charge (type c to c cable is from samsung) after updating to latest patch. Sometimes it charges but when I check batteryguru app, i changes from normal, to slow to fast (not superfast charge anymore). It is annoying already since it took 2-3hrs of charging just to fully charge my phone. Is this really a bug or should i send my phone for usb port repair?
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8 Comments
TeamGalaxyJustine
Moderator
Moderator
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Galaxy S

That’s definitely frustrating, dong28😟The Samsung Members app has a diagnostic tool that can help you check the overall health of your device. It might show if there’s an underlying issue causing the problem. Here's how:

  • Open the Samsung Members app.
  • Tap on the Support tab at the bottom.
  • Select Diagnostic.

Follow the instructions on-screen. This will help you check if there’s an issue with your device.

Hope this helps!

 

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Galaxy S
Try mo ibaon ang phone mo sa bigas for at least a day, then check.
Galaxy S
Wow... a very nostalgic solution thou there's no harm in trying....
Galaxy S
Based on experience yan... 😊
Galaxy S
Will keep that in mind if ever I experienced same problem...
dong28
Active Level 2
Galaxy S
Will try it, thanks
ZiAbitong
Active Level 3
Galaxy S
Hi! Hows you're phone? Happened to mine just now after updating to the new software update. After i use the hairdyrer to dry the usb port it works. But im scared that it might happen again huhu.

Mine doesn't exposed to water tho
dong28
Active Level 2
Galaxy S
Now, it only appears once I use a non-samsung type c cable and adaptor 😓 But it is only super fast charging, no 2.0...But its ok, i'll wait for the next update patch to see if it is a bug and if not, I'll have it repaired in service center.
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