Another screen issue this year huh? 🙄 First was the white/green screen tint last June. Did factory reset, went to the nearest available ( and operating) service center and they "updated" my phone's software. Fast forward December, another screen issue occurred. Their solution? Factory reset again. 🤦
email samsung for the concern, and make sure to call customer service to notify the concern and get the case number. If you find my comment as a solution to your question. Please click the triple dot and choose "Accept Solution" as a sign. Thanks!
Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT:https://livechat.support.samsung.com/Customer_new/PH
I am very sorry to hear about this issue. No worries, I'll try to help you. Kindly give us a call in our hotlines so that we can have the proper documentations about your case. Again, we are very sorry. Stay safe and have a nice day ahead!
Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval).
Got my S20 Ultra replaced or Upgraded to S21 Ultra since S20 Ultra is phased out. I paid 14k just so I can have a new phone that has almost the same specification. Really UNFAIR! Would never buy any samsung phones in the future.
I'm not sure if I can replace/upgrade my unit and they didn't mention anything about it. If it was possible, I would've upgraded my unit s22+. Anyway, bought a tab s7 fe instead just so I can transfer my files as the service center doesnt have any ide when the parts will be available.. 😐😐😐
