VERTICAL GREEN LINE ON S20+

[pirpirr]

Another screen issue this year huh? 🙄 First was the white/green screen tint last June. Did factory reset, went to the nearest available ( and operating) service center and they "updated" my phone's software. Fast forward December, another screen issue occurred. Their solution? Factory reset again. 🤦

[jamesrred]

If it's still under warranty, have it replaced already. I'm afraid that's a hardware issue already.

[pirpirr]

Unfortunately it's no longer under warranty. I talked to one of their chat support team and they're checking on the issue as there's similar cases on the S20 line up. ☹

[jamesrred]

I've noticed a post before saying that they've managed to have the screen replaced for free (because of the lines) by emailing the CEO, you can try that.

[None1]

Hey how to contact the CEO

[butete]

Any updates ?

[pirpirr]

Hi! Sorry for the late reply, I went to the service center and left my phone there. After a day, they informed that they will replace the screen for free. Sadly, there's no available screen/lcd as of the moment so I have to wait for their update. Thank you so much for your help! ^_^

[IamRhai]

I also encounter poor customer service management from Samsung but let us be fair. Not everyone among them were really equipped to repair a specific issue.

As @jamesrred shared, consider checking the warranty. If it's already out of warranty, you can still ask them [i.e. Samsung] to repair it but such a service will incur cost. That [i.e. the said cost] should have been a part of those you need to anticipate when you bought the device.

[pirpirr]

Yes, their CSR can only do basic troubleshooting and will refer you to the nearest service center for checking.

Unfortunately, it's no longer under warranty. Yes, last time I went for screen issue and they had my phone "updated" free of charge.

With regards to cost, I am willing to pay for the repair/parts if it was my fault.

[butete]

Honestly got a good service from Henry's Electronics one of samsungs service centers im already out of warranry yet they assist me , since the issue i encountered is a screen issue , with samsungs approval got it fixed