Original topic:

Vertical Line Issue on Samsung Flagship Model

(Topic created on: 07-29-2025 12:39 AM)
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SBINM
Active Level 1
Options
Galaxy S
It has been a week a green vertical line suddenly appeared on my Galaxy S23 device after almost 2years of usage. 
It appear just after I downloading the latest security patch. 
I saw that many post on the free screen replacement program by Samsung. 
Is this program valid in Malaysia?
Anyone from the community can advise on this or any solution to this issue? Any idea how to get rid of this?
Last time my older S20 also facing similar issue.

10 REPLIES 10
LazyOldBear
Active Level 6
Galaxy S
Visit the nearest Samsung Service Center and ask politely.

Not so long ago I got my S21U repaired. If the program is still on the center will check if your phone is eligible then they will replace the screen with only the labour is charged.

Good luck
QuackQHD
Active Level 8
Galaxy S
How long did the repair take?
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LazyOldBear
Active Level 6
Galaxy S
One week for my case
LazyOldBear
Active Level 6
Galaxy S
Hmm... Some recent comments suggest that the free screen replacement program might be no longer running but maybe it still worth to ask the center? 🤔
akhmallatif
Active Level 4
Galaxy S
I faced the same issues. The green line appeared after two years of usage. I think it was last year or the last two years. The Samsung center provided the program to fix the screen issue for free. I only paid the labor cost. I'm not sure if the program is still valid or not. You will have to check.
MOD_02
Moderator
Moderator
Options
Galaxy S

Dear SBINM,

We understand you're facing issues on S23.

We encourage you to walk in to your nearby service center, our technicians will be more than happy to serve you.

Before you walk in, we encourage you to book appointment first before you attend to our service center.

https://www.samsung.com/my/support/mobile-devices/book-an-appointment/

Warm Regards,

Samsung Community

J0hnJ0hn
Active Level 1
Galaxy S
same here, s23 will be my last samsung phone..
Galaxy S
same here 🥲🥲🥲
0 Likes
Galaxy S
Pink line appears on my s23+.
Happened the next day after UI 7.0 upgrade. 🥲🥲🥲
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