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02-15-2023 09:40 AM in
Galaxy S- Mark as New
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02-16-2023 03:41 PM in
Galaxy SHey@Billy-1
I am sorry to hear that you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind regards,
SamsungClaudette
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02-16-2023 03:46 PM in
Galaxy S- Mark as New
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02-21-2023 10:41 AM (Last edited 02-22-2023 01:34 PM ) in
Galaxy SHello @Billy-1
You are welcome , and I will make sure to inform my team about the problem. Please let me know if you need help with anything else.
Kind regards,
SamsungClaudette
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02-21-2023 10:58 AM in
Galaxy S- Mark as New
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02-22-2023 01:52 PM in
Galaxy SHello @Billy-1
I see that you have sent out an error report and the team has gotten back to you with a response. Please refer to that.
Kind Regards,
SamsungClaudette