Want to upgrade to One UI 3.0 (Android 11)

[kilowog]

Hello everyone,

Phone: Samsung Galaxy S10+

Model number: SM-G975F/DS

I just want to update my S10+ to Android 11. My phone's stuck on One UI 2.5, and I am not receiving any updates. The last update I got was November 2020 patch update.

I saw on SamMobile.com that it is already on July 2021 patch update.

Link for reference: https://www.sammobile.com/samsung/galaxy-s10-plus/firmware/SM-G975F/XTC/download/G975FXXSBFUF3/15615...

Hope someone would help me that would be very helpful.

Thank you!

Reference.

[kilowog]

I forgot to add this.

[クリスニール]

I've seen from the picture you attached, your device is a carrier provided by SMART as it shown CSC code SMA, this has been frequent issue since the Android 11 has been released, same device and carrier, maybe you can contact direcly your carrier for proper assistance as your device looks outdated, or you can back read from community post how fellow members rectify of such concerns. Hope you find this helpful, Goodluck 😊

[kilowog]

Thank you for answering.

[Venzerous]

try to update using Samsung SmartSwitch on your PC😉
Somehow the update isn't available via OTA

[kilowog]

I'm so sorry but I don't know how to use that. I'm still a noob here. 🥺🥺🥺

[Venzerous]

download samsung smartswitch app on your phone and on your pc ..
now simply connect your phone to your pc via usb then on the pc open the smartswitch app

[kilowog]

Thank you so much!

[Carlo18]

Try asking help from SMART, since carriers are the no.1 reason why updates gets delayed. For example, Samsung releases an update for your device on Janauary. If your phone is carrier-locked. It will be delayed since the update has to be checked by SMART then releases it to your device after checking it.

[kilowog]

Thank you!