Original topic:

Warning: Camera Failed

(Topic created on: 09-04-2021 02:07 PM)
amajetic
Active Level 1
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Galaxy S
Hello Samsung Members,

I have a Samsung S20 Ultra 128 gb phone and after the recent update I've been receiving the Warning: Camera Failed error. I've reset the camera app, cleared cache partition within the android reset, and I've also updated all apps. I ran the diagnostic and when it came to the rear Camera test everything went fine, when it came to the front Camera test there was a black screen and the diagnostic froze on that option.
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9 Comments
Valeriya
Moderator
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Galaxy S

Hi, I suggest you to do a factory reset.

Please follow the below steps to perform a factory reset:

Note: You must back up your personal data prior to the factory reset because otherwise your personal information may be lost. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.

From Settings, search for and select Factory data reset. Next, tap Factory data reset again and then review the information. When you are ready, swipe to and tap Reset. If you have a security lockset on the phone, you will be asked to enter the credentials.

Finally, to delete all information and downloaded apps, tap Delete all. Note: Your phone will reset; when it turns back on, it will start from the initial setup screen.

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amajetic
Active Level 1
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Galaxy S
I will go through this process again. What a headache.
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amajetic
Active Level 1
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Galaxy S
Haha...the phone is stating that it can't decrypt an SD card that it didn't encrypt.
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amajetic
Active Level 1
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Galaxy S
Hello Valeriya, I've followed your instructions to no avail. My front camera is causing this issue. I have no SD card installed and I've been inconvenienced and will be further inconvenienced to get this issue resolved. I'm surprised that a "Flagship" model will only last 13 months and provide issues. I've also noticed when my phone was new upto 9 months the battery would last a solid 19 hours and now at the 12 hour mark with limited use the battery drains. This Samsung device is quickly becoming an issue and a device that I'm losing confidence in. After 20 years I'm going to look at other devices. My confidence with Samsung over the years has slowly deteriorated and this may be the straw that breaks the proverbial camels back.
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Valeriya
Moderator
Moderator
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Galaxy S

Hi amajetic, I suggest you please reach out to Text We Care (932 273) or live chat support by using the link below and they will let you know with the available options. www.samsung.com/ca/livechat. We are available 24/7.

For In-warranty: If you need service support for your Samsung products, we will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.

For Out of warranty: For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.

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Danenp
Beginner Level 2
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Galaxy S

Had this same issue with my phone... Factory reset and complete flash.. No different.. Camera replaced no different..  Starting to wonder if it's a conflict from an update?? 

Georgine
Moderator
Moderator
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Galaxy S

Hi, We request you to register an Error Report from the Samsung Members app by attaching the system logs.

Open the Samsung Members app>> Menu >> Support >> Send feedback >> Error Report >> Send system log file.

With these logs, our team could analyze the performance and errors on the device and if there is anything related to the Samsung update that you have installed recently, we would push a fix through an update.

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amajetic
Active Level 1
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Galaxy S
I'm pretty confident this is a direct result of 2 updates ago. Prior to that update my phone and camera was working properly. When I tool it to the Samsung Experience Store at Eaton Centre the clerk told me that the scan they did showed my camera does work. She didn't have a technician that was able to check the phone properly and asked for me to go back. Issue is that Samsung Service is a first come first see service.
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amajetic
Active Level 1
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Galaxy S
BTW-Ive sent in logs of my issue.
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