When on a plane always get "moisture has been detected in your charging port"

[unbelievable81]

No matter what charging cable I use, make sure that fast charging is turned off and clear the USB Settings cache, my S22 always comes up with that message "moisture has been detected in your charging port". It doesn't go away until I land and start charging again at the hotel.

I'm mainly flying on 787 and A350s.

They really need to look into this charging issue to ensure you can charge as per normal on a plane, quite clearly there is no moisture in my port and properly related to the altitude.

[Troubadour]

I have seen this previously but can't remembrr if it was in this forum. I suggest that on the Community page you use the search option tpp right and search for plane,otherwise Google. I think it is related to air pressure changes but the other answers may have suggestions on how to reduce/fix the problem.

[SamsungClaudette]

Hey @unbelievable81

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette