Why is the no VoLTE setting on my phone (Samsung s9+)

[Koyens]

I wanted to turn on my VoLTE but cant find it on settings. I tried using dial by dialing *#*#4636#*#* but it wont dial it doesn't work at all help ke guys please

[pham_hni]

Use activity launcher to launch that.

[Khaled75]

Did it work?

[butete]

ensure the s9+ is uptodate to ensure volte will be enabled

[SamsungRightCare · Accepted solution]

Hello Koyens,

Thanks for reaching out to us and with the rest of Samsung Members here, we care to help.

We understand your frustration, but don't worry, we can check and identify what's the reasons behind your Samsung Galaxy device network problem by ensuring the following. 

1)  Your device is up-to-date with the latest Software Updates through Settings > About Phone > Software Updates > Download, if available > Install > Follow On-Screen Notifications. 

2) Check and call the Network Service Provider customer service about the status of signal in your coverage area. Frequency may differ in other areas.

3) Your SIM card is VoLTE supported.

4) Your SIM card is NOT properly inserted. 

5) Try to use different/other Network SIM card in your device.

6) Restart your device, then Go to Settings>Connections>Mobile networks>Network operators to check the signal and other options.

7) If the problem persists, you may report the phone's error either on the below support channels link.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://www.samsung.com/ph/apps/samsung-members/ 

Hope this content is helpful and your problem gets solved.

[Bolantoy]

Try to use dif. Sim, i guess it's provisioned like mine.only globe activated volte.