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12-22-2024 04:53 PM (Last edited 12-22-2024 04:55 PM ) in
Galaxy SSolved! Go to Solution.
1 Solution
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12-23-2024 05:54 AM in
Galaxy SHi Kathrin1,
This issue sounds like a frustrating inconsistency, and based on what you’ve tried, it’s likely a specific YouTube bug or a settings conflict. Here are some additional troubleshooting steps you can try to resolve it:
Check YouTube Caption Preferences on the Phone: Open the YouTube app on your phone. Go to Settings > Captions and verify your preferences. Make sure "Always show captions" or similar settings are enabled.
Force Sync Your Google Account: On your phone, go to Settings > Accounts > Google Account. Tap Sync Now to ensure account preferences are fully synced.
Reinstall the YouTube App: Uninstall the app, restart your phone, and reinstall YouTube from the Play Store. This can resolve deeper app-level bugs.
Check for App-Specific Permissions: Go to Settings > Apps > YouTube > Permissions and ensure no permissions are restricted. Especially check settings for accessibility services or device preferences.
Switch to Picture-in-Picture (PiP) Mode: If you’re using PiP mode on your phone, captions may not always display correctly.
Disable PiP for YouTube and test if captions stick: Settings > Apps > YouTube > Picture-in-Picture.
Test in Incognito Mode: On your phone, open YouTube in Incognito Mode and see if captions stick.
If it works, the issue may be tied to your account-specific data or app behavior on the phone.
Report the Issue to YouTube: Open the YouTube app > Settings > Help & Feedback > Send Feedback. Include a detailed description and specify the devices you’re using.
Thank you.

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12-23-2024 05:54 AM in
Galaxy SHi Kathrin1,
This issue sounds like a frustrating inconsistency, and based on what you’ve tried, it’s likely a specific YouTube bug or a settings conflict. Here are some additional troubleshooting steps you can try to resolve it:
Check YouTube Caption Preferences on the Phone: Open the YouTube app on your phone. Go to Settings > Captions and verify your preferences. Make sure "Always show captions" or similar settings are enabled.
Force Sync Your Google Account: On your phone, go to Settings > Accounts > Google Account. Tap Sync Now to ensure account preferences are fully synced.
Reinstall the YouTube App: Uninstall the app, restart your phone, and reinstall YouTube from the Play Store. This can resolve deeper app-level bugs.
Check for App-Specific Permissions: Go to Settings > Apps > YouTube > Permissions and ensure no permissions are restricted. Especially check settings for accessibility services or device preferences.
Switch to Picture-in-Picture (PiP) Mode: If you’re using PiP mode on your phone, captions may not always display correctly.
Disable PiP for YouTube and test if captions stick: Settings > Apps > YouTube > Picture-in-Picture.
Test in Incognito Mode: On your phone, open YouTube in Incognito Mode and see if captions stick.
If it works, the issue may be tied to your account-specific data or app behavior on the phone.
Report the Issue to YouTube: Open the YouTube app > Settings > Help & Feedback > Send Feedback. Include a detailed description and specify the devices you’re using.
Thank you.
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12-23-2024 09:33 AM (Last edited 12-23-2024 09:42 AM ) in
Galaxy SOpening YouTube > Settings > Captions > More Options > Language (changing it from Default to English)
I really appreciate the help. The captions finally stick throughout all the videos!
