cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Sold a pre owned phone

(Topic created on: 12-13-2022 07:21 AM)
111 Views
Bungle
Active Level 1
Options
Galaxy Series
I think I've been sold a pre owned phone in place of a new one.
Phone keeps trying to automatically log into one of the apps with someone else's details...pretty sure that should be impossible for a new phone.
Then when I try to contact Samsung Service it's telling me my email address isn't valid...hmm
























0 Likes
5 Comments
Samsung_Ruby
Community Manager
Options
Galaxy Series

Hi Bungle, sorry to hear about this, I will reach out to our technical support team and see if they are able to help but we will need to know where you purchased the phone from? Thanks

0 Likes
Bungle
Active Level 1
Galaxy Series
Hi,
The online Samsung Store, that's why I posted on here.
Otherwise I would've gone back to the shop!
0 Likes
Samsung_Ruby
Community Manager
Options
Galaxy Series

Are you able to log in to your Samsung account or even a google account, and check if any other devices are using the same account? If so you may need to remove these devices. Let me know if this doesn't work, thanks!

 

0 Likes
Galaxy Series
Guess you have tried a full reset, deleted any dodgy apps and reinstalled everything. You might have got hacked
0 Likes
cringe
Beginner Level 2
Galaxy Series
🔧20221216_195311_1000000043_1671173591.jpg
0 Likes