Galaxy fit 3 not working propperly

[Natyvg98]

Guys, yesterday I paired a new galaxy fit to my Samsung cellphone, it was working perfectly until I turned on sleep mode and this morning after turning it off, it didn't show any notifications, it didn't measuare heart rate nor sleep. Do you know a way to fix this? I already reset the watch, reinstall Samsung wearable and turned on every possibility in notifications panel. All the issues remain up until this moment. 

[cayachoa]

Hello, maybe it happens to you because you are in Colombia and you are configuring it with adjustments from another region. Greetings.

[Cantor45]

¡Hi Naty!

It sounds like you've already tried several troubleshooting steps. Here are a few additional methods to fix the issue with your Galaxy Fit:

1. Check Permissions: Ensure that the Samsung Wearable app has all the necessary permissions on your phone. Go to Settings > Apps > Samsung Wearable > Permissions, and make sure permissions for sensors, notifications, and location are enabled.

2. Re-pair the Device: Unpair the Galaxy Fit from your phone and then pair it again. This can sometimes reset the connection and fix issues.
- Open the Samsung Wearable app.
- Select your Galaxy Fit.
- Tap on 'Unpair' or 'Disconnect'.
- Follow the instructions to pair the device again.

3. Update Firmware and Software: Ensure that both your Galaxy Fit and Samsung Wearable app are up to date.
- For the Galaxy Fit: Open the Samsung Wearable app, select your device, and check for any firmware updates.
- For the Samsung Wearable app: Check for updates on the Google Play Store or Galaxy Store.

4. Check Battery and Power Settings: Ensure that your Galaxy Fit has sufficient battery and that power-saving modes are not limiting its functions.
- Charge your Galaxy Fit fully.
- Check the power settings in the Samsung Wearable app to ensure no power-saving features are restricting notifications and sensor measurements.

5. Reset Bluetooth Connection: Sometimes, resetting the Bluetooth connection can help.
- Turn off Bluetooth on your phone.
- Restart your phone.
- Turn Bluetooth back on and reconnect your Galaxy Fit.

6. Factory Reset the Galaxy Fit: If nothing else works, a factory reset might resolve any persistent issues.
- Go to Settings on the Galaxy Fit.
- Navigate to 'General'.
- Select 'Reset' and confirm.

7. Contact Support: If the problem persists after trying these steps, it may be a hardware issue. Contact Samsung Support for further assistance

[Natyvg98]

Waoh very helpful! Thank you!

[Natyvg98]

I come with an update, I tried everything you suggested but still didn't work, so I decided to clean de sensor which I then realized wasn't blinking green. After pressing and touching the watch, the sensor started blinking and everything worked for a moment but then stopped blinking again. In that sense, I guess the issue is with the sensor.

[KriizCross20]

Hello, Natyvg98

Please note that in this case you should contact the support of your country through the following link https://www.samsung.com/us/support/, if you are from Colombia, it is advisable to contact our hotline phones 600 12 72 - 01 8000 112 112 or digital media https://www.samsung.com/co/support/contact/#onlinesupport, where a specialized agent will verify your case and tell you the process to follow.

Greetings.