Asurion trade in charge issue

[Alfythom]

Hello,

After numerous attempts of helping my friend, we were finally was able to purchase the fold with the trade-in offer using Asurion.

We had a couple of trade-in ID's with one finally working, however I noticed that my credit card was charged for a trade-in ID that was never used/checked out with.

Does anyone know who I can contact to have this charge reversed? Cant believe they can just charge the account without finalising the checkout!

[_nok_]

You can check the status of your tradein code here https://samsungtradeup.asurion.com.au/

If it's still unused, you can cancel it from there. Or wait until the code expires, that placeholder charged will be reverted from your account.

If it's already showing as used, but you really haven't placed an order then you can contact them by sending email at

Samsung-tradeup_inquiries@asurion.com

[Alfythom]

Thanks, it says it's used and there is a security charge but we did a whole new one.

The whole purchase experience was excruciating and I'm a new Samsung customer. Argh

Have sent them an email.

[SamsungClaudette]

Hey @Alfythom

Could you please let me know how it goes?

Kind Regards,

SamsungClaudette

[Alfythom]

Hi Claudette,

I am still waiting to hear back from the Asurion team?

I am not sure what to do, I was thinking of raising a dispute on my credit card for the charges.

I also have not recieved the return label either

Regards 

[SamsungClaudette]

Hey @_nok_ 

Thank you for your help.

Kind Regards,

SamsungClaudette

[Oldtimer1]

I have had problems trying to preorder the Samsung Tablet S9, it wouldn't work with a trade in. Have complained to various Samsung departments including Asurion.
The response was to cancel and try again. But still have the same problem.
Just had a phone call from Samsung Experience who advised me nothing can be done.
Very disappointing.
I have sent a email not expecting any resolution.
Missed out on the trade in credit 😪

[SamsungClaudette]

Hello @Oldtimer1

I am sorry that you are having this issue. I would really like to look into this for you. If you could send an email through to members.au@samsung.com I will have this issue escalated for you.

Subject Title: SamsungClaudette -  I have had problems trying to preorder the Samsung Tablet S9, it wouldn't work with a trade in   <----Please post this in the Email Subject as well as your community handle. 

Customer name
Online Name
Email
Trade ID/Care+ ID
Customer complaint
SO/Order Number
Purchase location

Kind Regards,
SamsungClaudette

[Oldtimer1]

Hi Claudette, I have sent you a email as requested.

[Oldtimer1]

@SamsungClaudette can you confirm you have received my email.