Be careful when ordering a new phone from Samsung

[Samsung_jGNF9j0]

I just pre order a Z Flip 3 (around $1600) last night for a gift for my wife. 

But just realised that the flip phone doesn't support DEX system so I rang Samsung the following morning only to find out that 

they wouldn't refund or cancel the order. 

I was so shocked that a giant company like Samsung would have a policy like that. 

Now I am stuck with  a phone that we don't even need. 

They sent me all sorts of emails with code, however one click, that's it, they wouldn't even refund the amount. 

Because it stated in a really small letters that no change of mind is allowed. 

Please know this before you make a purchase or just don't buy at all. 

[SamsungLaura]

Good afternoon, I am very sorry to hear of the experience you've had cancelling your order. So I can investigate this further, are you able to send an email addressed to members.au@samsung.com.

Subject: SamsungLaura - Cancel Preorder

Detail: Your order name, phone number, delivery address, order number, and the Samsung service number you called. 

[SamsungLaura]

Additionally, I have just sent through a DM with further information.