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05-06-2022 10:49 AM (Last edited 05-06-2022 11:32 AM ) in
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05-06-2022 03:50 PM in
Galaxy ZHello JP19. I am Avinash, from Samsung.
We're sorry for the experience. Based on the terms and conditions of our Samsung Singapore warranty under Limitations and Exclusions, if your case falls under cosmetic, physical or liquid damage and will not be covered under Samsung Singapore warranty. The repair will be chargeable. For more information about Samsung Singapore warranty policies, please visit the following link. https://www.samsung.com/sg/support/warranty/
At the same time, may we invite you to book an appointment at our service centre - https://www.samsung.com/sg/support/where-to-find-samsung-service-centre-in-singapore/ where our service engineer will assess your device and advise you accordingly?
Thank you.
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05-06-2022 03:57 PM in
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05-06-2022 04:19 PM in
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05-07-2022 05:59 PM in
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05-07-2022 06:59 PM in
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05-07-2022 07:05 PM in
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05-07-2022 07:06 PM (Last edited 05-07-2022 07:07 PM ) in
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05-07-2022 10:29 PM in
Galaxy ZAnd no, I didn't opt for the additional 2nd year of Samsung Care+. On hindsight, maybe I should have as it could been worth the additional insurance, but by then I might have upgraded to the next Fold model too. 🤔
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05-07-2022 10:42 PM in
Galaxy ZYeah I see on Reddit that many are recommending Samsung's own branded Amarid cover, offering thin, but good protection.
Cos for me, I will usually change phone once between 3 and 4 years. Only this time round, used my Note 10+ for 2 years and 8 months and due to my careless mistake, caused me to change phone abruptly. So I would opt for the additional year of Care+ to reserve for changing of battery especially, now that it's more complex to open up the phone, compared to rigid phones. Then at least, I can use for another year or 2, after the change of battery.