Original topic:

Charging

(Topic created on: 09-15-2022 06:52 PM)
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Sanjeevstha
Active Level 4
Options
Galaxy Z
After the update on my fold 2 , super fast charging option is not there.
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6 Comments
Troubadour
Active Level 10
Galaxy Z
One thing to check, are you still using the same adapter and cabling? It may be that the phone is identifying that the connections can't support fast charging. This would also be the case if one of the connections is failing, so try alternate connections making sure that they are specified as fast charging. Also Google the problem because generally speaking Google comes up with more replies than the Samsung Members' forum.
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SamsungLaura
Moderator
Moderator
Options
Galaxy Z

Hi Sanjeevstha, thanks for reaching out. Please go to your settings and try:

  1. Go to "Settings", then tap "Battery and device care"
  2. Tap “Battery”
  3. Tap “More battery settings”
  4. Tap the switch to activate "Fast charging", "Super fast charging" or "Fast wireless charging"

If this is enabled and still not working, please check to ensure your charging adaptor, cable, and port are not damaged as this may affect charging speed. 

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Sanjeevstha
Active Level 4
Galaxy Z
There is no setting at all for super fast charging. It has fast charging option only. Before the update there was super fast charging option also
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Sanjeevstha
Active Level 4
Galaxy Z
Available setting now for fold 2Screenshot_20220920-203825_Device care.jpg
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SamsungLaura
Moderator
Moderator
Options
Galaxy Z

That's odd. Could you send this through as an error report with the screenshot attached? 

Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

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