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01-24-2022 01:24 PM (Last edited 01-24-2022 01:35 PM ) in
Galaxy Z
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01-25-2022 01:48 PM in
Galaxy ZHi @Ubiquitary, after looking into your error report, I can see our team responded to you on 2022-01-20.
To check:
Launch Samsung Members > Get Help > Check feedback you've been sent.
For your reference, our research and development team advised sending an additional error report with log data attached. These are best sent within 2-3 minutes of the issue occurring.
It seems that the video attached doesn't match the logs provided. The video shows the issue however the logs don't have any information related to the issue.
We suggest to clear Google Play services and Google app data/cache and try again.
Settings > Apps > Google Play services > Storage > Clear cache and app data
Please repeat the above steps for the remaining Google applications again.
If the issue continues, please ensure you're raising the error report as soon as the issue is replicated.
