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09-13-2022 07:29 AM (Last edited 09-13-2022 07:31 AM ) in
Galaxy ZDoes anyone ordered Galaxy Z Flip 4 Bespoke ed arrived over **bleep**???
I ordered my bespoke ed for flip z on samsung.com on 31/9. But i was too late to know that some of customers had bad experience with their purchasing through online website.
So I tried to contact samsung call centre to know how's it going with my order. They keep giving different answers and worst one of them saying that my phone is in the warehouse and waiting to be allocated!
based on my instincts, i made a phone call an hour later after, and different answers also came to me, as she said that my order is still in the manufacture!
I found they are trained to lie by saying that "I just put PRIORITIES on your order"
Just feeling despair now that my flip won't be arrived on time and I have to wait without knowing what happened to my phone!
can I dispute my order?
fyi:
My status is on the way
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09-13-2022 08:30 AM in
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09-13-2022 09:21 AM in
Galaxy ZEven customer service in Australia said that they haven't received my phone yet from the manufacturer. This is insane!
i wish you'll get some happy notification soon.. 😊
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09-13-2022 05:28 PM in
Galaxy ZSamsung does advise 3-4 weeks for Bespoke Editions to ship, so hopefully it will come sooner, rather than later.
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09-15-2022 09:47 PM in
Galaxy Z- Mark as New
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09-13-2022 06:41 PM in
Galaxy ZOppsss my bad. Yes I meant 31/8.. just had a phone call and they said they will send my phone one week after 21/9. They promise me they will send it earlier than 21/9. *sigh*
Just give up with the customer service here. I have no idea with their system and how they run their online business.
it will be my first and last time to order from samsung!
dissapointed and upset at the same time.
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09-14-2022 01:25 PM in
Galaxy ZHi there!
Could you please assist us with providing your order number so that we can look into this for you?
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09-14-2022 02:24 PM in
Galaxy ZDone it! Please help me Cass
appreciate it! ♥️