I have the Flip 3. For over a week now I have been having this issue. When I close the phone it turns off. Doesn't happen all the time, has happened not long after phone has been fully charged and as low as 20%. When I turn the phone back on it will power up sometimes and start properly, but as soon as I close it again it turns off. Once powered up if I restart the phone it can stay on for a while, maybe 4 hours +, before I have the issue again.
I have been to a Samsung store today where they ran some tests on the battery but didn't find an issue. They recommended against sending it in as the phone would most likely be sent back with no issues found. They explained about sending in an error report through the app, which I have done now.
Solved! Go to Solution.
For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/
To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main
To find your nearest store: https://www.samsung.com/au/samsungstore/
Does your issue resolve?
Got the phone back today. not exactly sure what caused the problem but the screen was replaced. So far so good.
My Samsung flip z3 less than a year old started doing the same today: everytime I fold it, it switches off even if the battery is charged enough. However if the phone is plugged on the charger and I fold it , it doesn't switch off. I haven't dropped it any time recently.
How to deal with that?