Original topic:

Flip 3

(Topic created on: 11-09-2024 03:37 PM)
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financentax
Beginner Level 2
Options
Galaxy Z

I purchased flip 3 from noon Dubai UAE and when I came back India and start using it , after one week of use it start giving multiple problems eg voice not going other side , now it's switched off after folding it. 

In India they denied to solve the issue as phone is purchased from Dubai , kindly advise what should I do 

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5 Comments
Troubadour
Expert Level 1
Galaxy Z
If it stays switched off Google "samsung phone recovery mode". In Australia where 3G has ended a number of phones won't work because of government decisions (too complicated to explain). As a very , very long shot if this seems to be the case buy a sim/esim which has Dubai as the primary country but has regional coverage which includes India. Very long shot, just guessing.
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Troubadour
Expert Level 1
Galaxy Z
Part 1. I had a long comment to you that Samsung members deleted whilst submitting. So, a shorter ! version here.

First, determine whether the Dubai model is the same as the Indian model. This can be done by Googling "flip 3 samsung gsmarena" then clicking on Network. This will show different models. Hopefully Dubai and India are the same region. If not internal hardware and software may be different, meaning cell tower antenna frequencies  may be different and your phone won't have the same coverage. Also you may not receive some updates because these may be limited to downloading to Indian models.

The lack of Samsung India support parallels the Australian situation. Samsung Australia will not support imported models, nor models sold by companies who are not Samsung Australia authorised retailers.

All is not lost. You are likely to find that you can join Samsung Members Indian version and get help from members in the Community forum.

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Troubadour
Expert Level 1
Galaxy Z
Part 2. Service:  To get support from Samsung you need to deal with Samsung Dubai. To do this you need to subscribe to a VPN with a server in Dubai. When you use this via that server the Members forum will be the Dubai forum and the support will be from Dubai (obtain and write down your model number, go to Settings, scroll down to About, listed somewhere in there). Even Play Store will be different, important because software there will match your phone's original software.

When you close the VPN your phone will revert to Indian settings, forum, Play Store, etc.

Updates it might be wise to stop updates and on, say, a weekly basis, use the VPN. Don't turn off the VPN until updating is finished.

There are other things to address but let's leave them for future posts unless something is needed.
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Protonumus
Active Level 7
Galaxy Z
They are only worthwhile from Samsung Flip4 onwards.
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Protonumus
Active Level 7
Galaxy Z
I had a Flip 3. These were early research models.

Everything from internal components to the external paint and material used has evolved 100 times over in the later models.
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