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09-30-2022 01:03 PM in
Galaxy Z- Mark as New
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09-30-2022 02:48 PM in
Galaxy Z- Mark as New
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10-04-2022 10:27 AM in
Galaxy ZThanks for bringing this to our attention. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.