Original topic:

Flip 4 screen bubbling on a 3 month old phone

(Topic created on: 03-06-2023 11:28 AM)
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bennypham711
Beginner Level 2
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Galaxy Z

So I noticed my phone screen had bubbles forming on the edge on one side of the phone after about 3 months of using it. Phone has not been dropped and I highly doubt an impact like that can even cause this issue in the first place. 

Went to Samsung experience store to get it sent to assessment centre to get it repaired and just got told due to damage caused to the screen which isn't covered by warranty, I need to cough up $180 to get it repaired. They are trying to handball their defect screen protector issue which has plagued previous model and the fold model onto their consumers. 

My screen is not damage so I will not accept your assessment. You need to accept it's a defect in your product or I will escalate this to ACCC. 

2 Comments
SamsungClaudette
Community Manager
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Galaxy Z

Hello @bennypham711

I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorized service Centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette

Adnan1023
Active Level 2
Galaxy Z
Have your issues resolved regarding the Fold4 display?
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