Flip 6 - strip on the screen not working

[JTleaf]

Did a screen test and one strip not working, hard to text and use apps. Brand new phone and did all the normal resets 

[RedDogRabbit]

I had that happen to me with an Galaxy S9+ A Factory Reset fixed the issue for me. 

You said you tried "all the normal resets", did they include a Factory Reset?

No guarantee that it will work for you, but it did for me. 

[JTleaf]

Unfortunately it didn't work but that's for the reply

[RedDogRabbit]

I guess that you might need to visit a Samsung Service Centre to get it checked out by a tech.. I'm sure that that's not something you want to do with a new device.. but 

https://www.samsung.com/ca/support/service-center/

[JTleaf]

Ya. What a pain dealing with Samsung. Won't be purchasing again

[RedDogRabbit]

Can happen with any manufacturer.. I've never had a bad product from Samsung, in more than a decade. 

[Helenna]

Hi JTleaf,

We are very sorry to hear this issue from you and appreciate your efforts in performing all the possible troubleshooting steps including factory data reset.

Unfortunately, nothing works as said by RedDogRabbit please visit the Samsung Authorized service center to get it fixed.

Please visit the above link to know the nearest Samsung Authorized service center.

Thank you.