I use Android Auto in my car and unfortunately it's plug in only. The phone gets really hot when connected for only half an hour. Anyone has this issue? Cheers.
Hi @Kombatsd, that's strange. Devices can overhead for a few reasons:
1. Ambient temperature. Is your device near an area where it'd be exposed to prolonged periods of sunlight?
2. Poor USB connection. Is the overheating occurring towards the USB side of the device? If so, this can indicate a damaged cable. While most USB cables look similar, there can be huge differences in terms of their quality and charging speeds. Android Auto requires a high quality USB cable that is capable of supporting data transfers. If possible, use the original cable that came with your device.
3. Close background apps and processes before initiating Android Auto.
4. Shut down your device for a few minutes, and restart after it has cooled. Shut downs can clear the cache and end any processes that may have been running that you were unaware of.
Hi Laura. 1. The car is on the move when I'm using Android Auto 2. I understand. I'm using an expensive USB cable. Same one when using it on my Note 10+. Didn't have the overheating issue. 3. I always close and clear all background app after use. 4. My phone restarts every day.
Hi @Kombatsd, that's strange. As it is a new behaviour, I suggest sending an error report via the Samsung Members app for this to be investigated. This would be best sent within 2-3 minutes of the issue occurring to increase the likelihood of log data capturing the issue.
To send an error report:
Samsung Members > Get help > Error reports > Overheating > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
This happened to me recently. I was charging my Fold 3 using Android Auto in the car with the dedicated port and experienced the same. I never had this issue with my note 10+.
The Fold 3 got that hot I could fry an egg on it, I couldn't even hold the phone. All my apps starting crashing and I had to shut it down. I was worried it would do some serious damage. I then opened the inside screens and the protective screen has now separated from the screens. There is new a line straight through the middle.
I just sent the error report and currently discussing with Samsung on next step. They want me to send it away and I hope they can reproduce it.
I hope Samsung will sort it out for you. This sort of thing is hard to replicate. In my experience, sending error reports does not get anything sorted. Good luck 🤞
It is also a good idea to use device maintenance to optimize the phones settings
[settings > device care >optimize now > done > battery/performance mode > storage > memory > device security].
As overheating can be due to active apps using the data connection (mobile data or Wi-Fi), you can also turn on data saver in the phones settings
[settings > connections > data usage > data saver > toggle: on] and you can also allow unrestricted data usage for particular apps in this menu.
Please also refrain from using the phone whilst it is charging or leaving it exposed to external heat sources. To cool an overheating phone down, please temporarily remove any covers or cases that are protecting it – you can put these back on once temperature has reduced.
