Personally, I think the biggest issue for SamsungAU is outsourcing, especially service/repairs.
I think Samsung Korea needs to allocate more funds so that more things here in Aus can be managed in house instead of being outsourced.
Would you be able to tell me how you found the email address for the Korean office? I am in Australia and have emailed the CEO in Australia 3 times over the last 8 weeks but am being ignored. I can't believe this is a Samsung standard! The staff at the general helpline for Samsung Australia say they do not have any details for Korea, nor any phone numbers for the CEO office in Australia. Google says DJ Koh is no longer head of the company, otherwise I would ask if you could give me that address! Any advice you could give me would be greatly appreciated.
Best wishes, Hazel.