Fold 3 screen protector

[Rb94301]

After 1 year of living with a fold 2 with bubbles under the screen i was excited hearing the fold 3 would have this issue, i upgraded on first availability.

Now this is a $3000 phone, 6 months after my upgrade i have 4 large bubbles, after contacting samsung i get told that replacing the screen protector is not covered under warranty. Samsung has been a great company in the past ive had the note from it first generation and service had always been good.

Now on their flagships they are robbing their loyal customers, looks like 

they just lost another. Very disappointed with them.

[Troubadour]

I don't know the law but you may be able to act under general warranty provisions as being "not fit for purpose"In other words check your local State's consumer affairs body.

[Rb94301]

Definitely will, thank you.

[Margisme]

I am also having issues with bubbles on the crease of my z flip. Very annoying and only 6 months old. Battery life is also poor. Used to be a happy Samsung customer. No longer a happy Samsung customer

[Jaiden_Griffiths]

Im would just go to APPLE

[Rb94301]

Its very disappointing that they just simply dont care to provide the service they use to, yet they say Z phone have concierge service.

[Rb94301]

Same here, no longer if they dont fix under warranty.

[Jaiden_Griffiths]

I now know that when looking for a new phone in 1 year not to bye this phone!!!

[Jaiden_Griffiths]

Thanks

[SamsungLaura]

Hi @Rb94301, thanks for reaching out. I am sorry to hear you were unable to get a replacement. 

 Please send through an email with the following details so that I may look into this: 

To: members.au@samsung.com

Subject: SamsungLaura - Z Fold3 Screen protector

Details: 

Name

Phone Number

Address

Proof of purchase