Original topic:

have not received refund for my flip 5 return yet!

(Topic created on: 08-15-2023 06:43 AM)
141 Views
T3CHGY007
Active Level 6
Options
Galaxy Z
Ok taking awhile to get this refunded back to me! So far the process has ben good! they received it on the 9th all signed for, but still no sign of a refund yet! This is my first time doing an online return with samsung canada! Does the process usually take this long?
0 Likes
4 Comments
Ray1
Expert Level 1
Galaxy Z

They are very fast at charging you and very slow refunding you.

When I bought my S22 I cancelled the first order because they were slow getting the discount coupon out and was only way to get to use it was ordering again upon advice from Samsung and it was at least a couple of weeks before I was refunded, and the phone never left their facility.

0 Likes
T3CHGY007
Active Level 6
Galaxy Z
thanks for the info! i hope my exxperiance will be better!
Helenna
Moderator
Moderator
Options
Galaxy Z

Hi, we're sorry about the delay. If you haven't tried to contact our Online shopping team, please contact them by the link given below.

So that, they will check about refund status and help you accordingly.

 https://www.samsung.com/ca/support/contact/#contactinfo

 

T3CHGY007
Active Level 6
Galaxy Z
hI THANKS FOR THE REPLY! I just received the email response that it should be applied tomorrow! I am very happy about that! Thanks for your help!
0 Likes