They are very fast at charging you and very slow refunding you.
When I bought my S22 I cancelled the first order because they were slow getting the discount coupon out and was only way to get to use it was ordering again upon advice from Samsung and it was at least a couple of weeks before I was refunded, and the phone never left their facility.
Hi, we're sorry about the delay. If you haven't tried to contact our Online shopping team, please contact them by the link given below.
So that, they will check about refund status and help you accordingly.