Large Bubble on main screen

[Ozzytourer]

How many others with a Galaxy Fold 3 are getting large Bubbles appearing in the fold starting from the top of the screen. Mine started off fairly small, but today it's now over 2.5cm.

I am guessing it's covered by warranty, but I have read that Samsung have refused to fix it, which I find hard to believe. It's definitely a manufacturing fault. 

[Ozzytourer]

Couldn't see where to add a pic, if it's possible, someone can let me know... Cheers.

[SamsungLaura]

Hi @Ozzytourer, based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/ 

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

[Ozzytourer]

Thanks for the reply, but living in Rural Queensland there are no stores close to me... I had a reply from customer service via email they are saying I would have to pay a $66 fee, which is just laughable! It is a Maunfacturing Fault because Samsung had to use a screen protector on a soft screen to try & make it last. Pretty hard for accidental damage to cause a bubble in a screen protector!

[SamsungLaura]

Hi @Ozzytourer, thanks for the additional information. Alternatively, if you can't visit in store, you can try sending this via AusPost for an inspection. 

The $66 is a labor fee incurred for your device to be assessed. 

[Ozzytourer]

They can't charge you a Labor fee for a warranty repair! Items under warranty are repaired FREE OF CHARGE! No way will I be paying anything to get it fixed....
The problem now is when should I bother sending it in?
Only had it since September so 9 months, I'm guessing it will do it again in another 9 months, so probably better off waiting until later in the warranty period!
So much for testing before releasing to the public!

[SamsungLaura]

Hi @Ozzytourer, apologies I should have clarified. If the assessment outcome calls for an in-warranty repair, no fees will incur. 

However, we cannot confirm whether or not there will be a labor fee. This is decided after your product has been assessed. 

[SamsungLaura]

Hi @Pauldamo, thanks for reaching out. As mentioned above, the best course of action would be to visit a store to get this looked at.

[Clairelara]

Just peel off the screen protector carefully without damaging the inner screen, I'll share a video in which it is removed easily! Put on a new screen guard from Gadgetshieldz where it is affordable and doesn't peel off or no air bubbles occurred for me in the past 8 months!
https://www.youtube.com/watch?v=H__W6D5HzM8

[LuckyKimi71]

My Galaxy Z fold 3 bubbled down the centre large screen 12 months after purchase I did notice in high humidity it affected the size of the bubble until it spread the entire length of screen and has divided it with bubbles on either sides .. not very good . Now I have received my S23U I will be having it repaired so I can sell it .. hopefully still under warranty will let yous know what my outcome is