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Original topic:

Music player

(Topic created on: 07-03-2023 07:38 PM)
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runt
Beginner Level 2
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Galaxy Z
Samsung music will not play some of my saved music as some are in wmp format and not mp3 or mp4 can you change format or try another music player without losing the music library 
1 Comment
Samsung_Ruby
Community Manager
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Galaxy Z

Hi! I reached out to our technical support team about this and they came back to me with the below;

According to the service operation policy, audio and video codec for WMA / WMV format aren’t basically supported on Samsung mobile phones released since 2021. So, WMA / WMV files are not supported in Samsung’s applications preinstalled.

However, if you download the 3rd party player application that supports WMA / WMV format from Google Play Store, it’s available to play the files properly. Please search for the WMA / WMV player on Play Store and install it on your device.

Let me know if you have any other questions! Thanks - The Samsung Team

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