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Original topic:

My flip 4 from unfold screen doesn't on immediately.

(Topic created on: 11-26-2024 06:16 AM)
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anyahernandez
Beginner Level 4
Options
Galaxy Z
My flip 4 from unfold screen doesn't on immediately. 
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4 REPLIES 4
TeamGalaxyBianx
Moderator
Moderator
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Galaxy Z

I'm sorry to hear you're experiencing issues with your Galaxy Z Flip4, anyahernandez! A great way to troubleshoot is by using the Samsung Members app to run diagnostics.

First, open the app and tap on 'Support' then 'Phone diagnostics.' From there, you can select various tests, to check for any underlying issues. This should help pinpoint what might be causing the delay when you unfold the screen. Hope this helps!

anyahernandez
Beginner Level 4
Galaxy Z
I've already run a diagnostic test, but the issue is still recurring. It takes more than a minute for the screen to turn on after I unfold my Flip 4. I'm worried that if this continues, my phone might stop working or not open at all.
TeamGalaxyBianx
Moderator
Moderator
Options
Galaxy Z

I feel you, anyahernandez. It sounds frustrating, especially after running a diagnostic. I recommend visiting an authorized Samsung service center to get a thorough check. They can help ensure your Gaalxy Z Flip4 gets the attention it needs!

You can find the nearest service center to you here: http://smsng.co/SCLocator-SM 📍

📱 We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app.

🛵 If you're from Metro Manila and cannot find the time to personally visit a service center, you can have it picked up*!

To book your pickup, you may call the following numbers:

#GALAXY (#425299) - Toll-free, all networks
(02) 8 422-2111 - Standard Landline

*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.

Marla2427
Active Level 1
Galaxy Z
Is the checking by the authorized service center free? Because I found no issues through the diagnostics app.
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