nani28may22
Beginner Level 2
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Galaxy Z
Kenapa cepat sangat Panas? Baru je pakai 😒
1 Comment
MOD_2
Moderator
Moderator
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Galaxy Z

Dear nani28may22,

This is moderator from Samsung Members Moderator.

We heard your feedback. Here are some steps you could try to resolve this problem:

  1. Turn off the device.
  2. Press and hold the Volume Up key, then press and hold the Side key.
  3. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight wipe cache partition.
  5. Press Side key to select.
  6. Press the Volume down key to highlight yes, them and press the Side key to select.
    When the wipe cache partition is complete, Reboot system now is highlighted.
  7. Press the Side key to restart the device.

However, if the issues persist, we will encourage you send error report with log file in Support > Send Feedback > Error report > Phone Temperature > tick send system log file.
Log file is important for our R&D department to analyze what happen to your device.

Thank you for supporting Samsung.