Original topic:

Samsung Fold 3 screen failure

(Topic created on: 05-17-2023 11:37 AM)
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manji2
Beginner Level 2
Options
Galaxy Z
After about 11 months of regular "normal" use, the inner screen protector began to peel off from the crease. At 15 months, the fold made a slightly crunchy noise when opening and closing the phone followed by a progressive crease down the middle, which then widened plus the right screen stopped responding to touch. Still responded to the S pen. $750 cad to repair ( with 90 day warranty ). Contemplating trading it in for (?), before it fails again. Any similar experiences? 

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6 Comments
RedDogRabbit
Expert Level 5
Galaxy Z

I've seen quite a few people reporting a similar experience. 

I'm sure that Samsung would like to thank you for being a Guinea pig test subject for it's Beta hardware.. 

KOTS21
Active Level 10
Galaxy Z
If you can trade it in for a s23 ultra go ahead I had the same thing happened to me with my ZFold 3 and I sold it once it got fixed by Samsung (when it was still under warranty)
KOTS21
Active Level 10
Galaxy Z
https://r1.community.samsung.com/t5/galaxy-z/z-fold-3-inner-screen-problem/td-p/18745998 this was my old post with the Z fold 3 inner screen problem
manji2
Beginner Level 2
Galaxy Z
Hmm . This certainly is not a "one off, never seen that before" issue
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KOTS21
Active Level 10
Galaxy Z
It's a known problem
Helenna
Moderator
Moderator
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Galaxy Z

Hi, we are really sorry to hear this issue on your device. However, if you wish to trade-in the device you can do it.

Please contact our Online shopping team by the link given below for further assistance.

https://www.samsung.com/ca/support/contact/#contactinfo

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