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I realize it is a long shot with Samsung Canada's record of obvious lack of help for the products they sell but is possible if only on our dreams🤣🤣
I'm very very livid
Explain to them that this is part of the one year warranty that they supposedly provide.🤔😤
Besides the fact that it would likely be pennies to replace with original cost of the phone😡
Hi QuanNguyennn, I suggest you to get your device examined by the service technician.
For In-warranty: If you need service support for your Samsung products, we will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.
For Out of warranty: For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.
For those wondering, I called the numbers and Samsung Care + doesn't cover for this screen protector either for whatever reason - if for whatever reason I wanted to pay a service fee for this. I can't even give Samsung my money to fix this.
I am so mad! I have the phone 7 months same exact problem and they are telling me it's LCD damage $518 dollars. It's normal wear and tear from a product defect! Can't wait to dump Samsung $2000 and they won't even fix their own problem
This happened to my phone today. What was your solution?
I contacted Samsung in VARIOUS departments and I came to the conclusion that this screen protector isn't covered by manufacturers warranty. Not much you can do besides go to your nearest Samsung place and set up camp
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