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Original topic:

Screen protector replacement

(Topic created on: 06-20-2023 02:06 PM)
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NoMoreFold4Me
Active Level 1
Options
Galaxy Z
Replaced my inner screen protector (fold). Came out within a day. Brought it back to the service center. Samsung says its not under warranty so I must pay for them to replace it. Told them that it's a workmanship issue if the protector comes out within a day. 
So many back and forth email with their so called management. Bottom line is... pay up to get it replaced. No guarantee that the workmanship will be in order as screen protectors are not covered by warranty. If it comes out again within a day, pay again to get it fixed.
Definitely no more fold for me. 
As a loyal Samsung user, am very disappointed with Samsung. 
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14 Comments
JP19
Expert Level 3
Galaxy Z
Hi, looks like the person who did the installation for u, is not so professional.
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NoMoreFold4Me
Active Level 1
Galaxy Z
Not only the person who did the job, but samsung customer care also. Totally upset and angry with the response.
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JP19
Expert Level 3
Galaxy Z
May I know which foldable phone are u carrying?
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NoMoreFold4Me
Active Level 1
Galaxy Z
Fold 3
JP19
Expert Level 3
Galaxy Z
Ah same as mine. The replacement of screen protector was on the same day, right? As in u left ur phone with the service centre for about 1 to 2 hours and they did the installation?
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NoMoreFold4Me
Active Level 1
Galaxy Z
Yup. I don't know if it's because of that. U know... they are rushing to do their work so never do properly
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NoMoreFold4Me
Active Level 1
Galaxy Z
Yup. Don't know if it's because of that. Rushing to complete so never do a good job.

Anyway, not going to get a fold already. So troublesome.
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JP19
Expert Level 3
Galaxy Z
Cos mine got issue with wifi and mobile hotspot that time, so the repair took about 2 days, as mine required replacement of the inner LCD, at the same time replaced with a new screen protector (believed that come together with the LCD).


Yeah, I think they rushed on yours.
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mikael09
Active Level 1
Galaxy Z
This was the same issue as mine but the issue came out a month later after they replaced the screen protector. The speaker and wifi stopped working and they said it is not related to their worksmanship on replacing the inner screen protector. Now they are charging SGD650 to fix the flex mode sensor as they said it is part of the screen. No more fold for me as well in the future.