Trade in completed but Samsung still charge me

[Kennedy3]

I have received email from Assurant that my trade in device is completed successfully and the trade in value match with the accessed value.

Two weeks later, I received an email from Samsung that I will be charged for the full amount of trade in + promotion offer + Tax.

The trade in value for my device is zero in the email.

Chatted with customer service, still waiting for answer and refund from Samsung.

What a terrible experience.

[RedDogRabbit]

Would never, ever trade-in with Samsung.

Always sell any old device privately, Kijiji or anything but Samsung's trade-in here in Canada.

The US has much better deals & values for used devices.

Hopefully you'll get more than "sincere apologies". 

[Helenna]

Hi Kennedy3, we certainly understand your situation and we are really very sad to hear this from you.

As you have already contacted our Live chat team, hopefully your issue will resolve very soon.

[SnowCat19]

When I completed my purchase with trade in, the trade in value was already deducted from the original purchase. Check your order summary and see if the trade in value was already discounted from the original purchase.
After the trade in, final +/- adjustments are made where you will receive an additional refund or charged extra

[sarahkkkkk]

Did you ever hear from anyone about your issue? No one get back to me at all and nothing is resolved.

[SnowCat19]

No but after my trade in, the discount was already given to me even purchased the new watch. No further action needed

[vicky01]

I am having the same issue. Trade in went successfully but samsung charged me for trade in. Such a **bleep** experience. Waiting for reply from samsung.

[Kennedy3]

2 days still no response from Samsung.

[Nylah]

Hi, we sincerely apologize for this.

Our team is working on it to resolve the issue at the earliest.

We appreciate your patience in this regard.

[vicky01]

4 days and nothing from samsung. Money is already got deducted from account.