Original topic:

unable to make conference calls or activate call forwarding

(Topic created on: 05-27-2021 08:00 AM)
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Samsung_B5qmUas
Beginner Level 2
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Galaxy Z

I just bought the samsung galaxy fold2 (sm-f916n) and for some unexplainable reason i have noticed that a cannot for the life of me do a conference call and i cannot find where to activate call forwarding. is it just me or does anyone else have these issues?

3 Comments
SamsungJon
Moderator
Moderator
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Galaxy Z

Hi, please see here for our guides:

- Conference calling: https://www.samsung.com/au/support/mobile-devices/setup-conference-call/

- Call forwarding: https://www.samsung.com/au/support/mobile-devices/forward-calling-on-samsung-phone/

 

Let us know if you have any issues with this!

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RowBo
Beginner Level 3
Galaxy Z
Samsung Galaxy A70; I turned on call forwarding once & now it won't disable. Call app-Settings-Supplementary services-Call forwarding-Always forward-Disable...the phone indicates that it has been disabled but yet when I test the number with another phone it is still forwarding calls. I've rebooted my phone & still no luck. What's the next process test?
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SamsungClaudette
Community Manager
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Galaxy Z

Hey @RowBo

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

 Kind Regards,

SamsungClaudette