YET ANOTHER PROBLEM WITH MY SAMSUNG Z FLIP

[Micelle]

This has honestly been so frustrating. This is the nth problem I am facing with my phone. From the broken screen crease in the middle, to the earphones no longer working, to the green lines on my screen and now this charging problem. This happened to me friday but eventually my phone charged but it happened again over the weekend and now it's not charging at all this whole charging stopped thing has been stopping my phone from charging (even thru wireless) and ive been one 1% for two days now. I dont even want to bother with bringing it to a samsung store to have it checked out cause I know they won't be any help and they would tell me that I have to spend to much just to have it fixed. This has been my dream phone for so long and my experience with it has been a nightmare. I honestly think I need a new phone but dont even want to consider samsung anymore because of this. Just the longterm quality isnt worth it for the price. I dont know what to do now I guess Im stuck with 1% and always connected to a charger but not charging. I really wouldnt recommend this phone. Samsung do better please

[wreckitraph]

I had a screen issue with my Z Flip and Samsung fixed it. Issues with my S6, S7edge and Note9 were resolved and parts were replaced when I brought my phones to the service center. I currently have a Z Flip and I have no issues so far, but once I encounter one, I will definitely let Samsung check and replace any parts needed. If you have multiple issues with your phone, Bother bringing it to Samsung's Ssrvice Center. Tell them all the issues you are encountering and they do professional check based on your issues. Samsung has the best service centers compared to other brands. Your issues will not be resolved if no action will be taken from your side

[Micelle]

Hello thank you for sharing this with me! Can I ask where you had your phone fixed? Like which location? If it's close enough from where Im from I'll go there instead. Im from the province so the service center for samsung isn't that great. And can I ask if when you had your phone fixed/repaired was it still in warranty?

[TeamGalaxyRene]

Hello Micelle,

We are sorry to hear about your experience with your beloved Samsung Galaxy Z Flip having issues with charging problem "charging stopped due to phone's temperature is too low". I feel and understand why you are frustrated for a device that you've take care so much and expect that it will perform better after a series of repair. If my device is facing similar experience, I will be frustrated too.

Samsung charging problems occur due to many reasons. Some are related to software and some related to hardware. In such cases, follow the steps below to troubleshoot the issues.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

These are likely the causes as to why your device might not charge, and most can be fixed without any extra support. The most common reasons for a device failing to charge are: 

• Faulty cable, charger, socket, or adapter
• Dirt or debris in the charging port
• Third-party apps interrupting the charging
• The software update is required 

You may want to consider do the following check-up.

1) Check your charger.

The first step is to check to see if the problem is related to your charger or charging cable. 

• Use an official charger 

It is always recommended to use the charger that came in the box or an official Samsung replacement as these have been specially made for your device and are designed to maximize battery life. Check to make sure that you are not using counterfeit accessories.

• Check for damage

Check to ensure that there isn't any damage to the cable or plug. If you notice any damage, stop using the charger immediately.

• Try a new cable

Even if there is no obvious physical damage to the cable or the plug, try using a different cable and plug to eliminate this as the problem. To make sure that your cable/plug works, try charging a different phone to see if it works or not.

• Try a different power source

2) Clean the charging port

One of the most common causes of charging problems is if the charging port is clogged with dirt, dust, or debris. Dirt or lint can build up inside the charging port and prevent the charging cable from engaging properly with the charging contacts inside the port. This can stop your phone from charging properly or prevent it from charging at all.

Step 1. Power off your device. 

Step 2. Shine a torch into the charging port and look inside. If you can see dust or dirt, especially if it is covering the metal charging contacts, the charging port needs cleaning. 

Step 3. Try gently blowing into the charging port to remove dust and debris. 

Step 4. If the charging port remains clogged, take it to a professional to be cleaned. 

Note: Do not insert any object into the charging port. This can result in damage to the charging port. 

3. Check for water and moisture.

Samsung phones will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion. You will still be able to charge with a wireless charger. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.

Most moisture will evaporate by itself within a few hours, but you can also try blowing gently on the port or exposing it to cool dry air. If the waterdrop icon has still not disappeared but you are sure the charging port is dry, try turning your device off and on again. 

If the icon remains after this, clear the cache for USB:

Step 1. Go to Settings > tap Apps. 

Step 2. Tap the More options (three vertical dots) icon > tap Show system apps. 

Step 3. Scroll down, then tap USB Settings.

Step 4. Tap Storage > tap Clear data and Clear cache. 

Warning: To avoid electric shock and damage to your phone, do not charge the phone while it is wet or in an area where it could get wet. Do not handle the phone, charger, or cords with wet hands while charging. Do not insert any object into the charging port. This can result in damage to the charging port.

4. Reboot your device.

To check if it is a software-related issue, if your device still has a charge remaining, try rebooting it.

Step 1. Turn the device off and wait 10 seconds.

Step 2. Plug in the charger provided with the device. 

You could perform a soft reboot using the buttons. If your device does not have a Home button or a separate Power button, such as Note10, Fold, Z Flip, or higher, press the Volume up and Side buttons simultaneously. When your device vibrates and the Samsung logo appears, release the buttons to reboot the device. 

You could also try performing a soft reboot. The key combinations differ slightly depending on the model of your device, but with most devices hold the Power and Volume Down keys.

https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/ 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.