Z Flip 3 one UI 5.1 fail

[Kel70]

Updated to 5.1 and now unable to receive incoming calls, it is as if I am permanently on Do not disturb but will ring once after caller calls 3 times and hangs up and displays missed call (do not disturb setting is not on). Help......

[shaws]

Hi, we are experiencing the same problem with Flip 4.

[SamsungClaudette]

Hey @shaws

I am sorry to hear you are having a similar issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

[Kel70]

I spoke to someone from Samsung and after remotely trying to fix it (reference no.8215937472) they recommended that I do what you advise or factory reset my device, decided to reset device but nothing has changed.

[SamsungClaudette]

Hello @Kel70 

I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette

[shaws]

I did, but there is no solution. they just keep suggest me to do the same things which I have done many times, and it is not quite helpful. It sounds like a system bug in UI 5.1 to me 

[SamsungClaudette]

Hello @shaws

I am sorry to hear that you are still having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette

[Kel70]

I sent mine into Samsung they reset it and reflashed it, but came back with the exact same problem and a message that basically it's not their problem.

[shaws]

I reflushed twice, it is working now. but they said you cannot do factory reset after reflush.

[RickSwanValley]

Same problem with s22