Zflip 4 low temperature / not changing

[MELKC]

Anyone else having issues with their Z flip 4 not charging when closed and getting an error 'charging slowed due to low temperature'? how did you fix it?

 I've tried a soft reset and safe mode but hasn't helped. 

[_nok_]

I suspect your temperature sensor is faulty. If you have to surface thermometer or alike to check the actual temperature of the phone, you can compare and see if your phone is sensing incorrectly.

Have you dropped the phone?

[MELKC]

I don't have anything to take the actual phone temperature.
No :(

[MELKC]

I have tried both and no, it won't charge at all closed

[SamsungClaudette]

Hey @MELKC

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,

SamsungClaudette

[Vodoo]

Look Samsung some of us just dropped like $1,000 to get this phone we don't have the money to be able to bring it up there and get you guys to take care of it plus some of us might not still have that proof of purchase so we're kind of out of luck we expected a flagship device to work properly or at least give us some kind of a way to deal with it you know tell us what's going on with it why is it doing this that's what we're asking you why can't you just give us that information you know we paid this money for this device we want you to tell us why it's not working that's all we need you know you owe us that. 

[ZinaGahvareh1988]

Hi,

I have same problem and don't know what to do 😑

[SamsungClaudette]

Hey @ZinaGahvareh1988

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,

SamsungClaudette

[Vodoo]

Samsung guys if you've noticed nobody's replying to what you're right because you're not helping you know Flagship device man I've been a World customer since day one and I want to know why my device is messing up I want to know what I can do to fix it how much is it going to cost to get fixed what can I do if I don't have proof of purchase can you check to see if my device is stolen so that that'll be enough proof

[Pearlsky]

I've just started getting the same issue - it's been fine all winter, now as the temps are hotter it's telling me the phone is too cold to charge properly - makes no sense.

Seems like this isn't an isolated issue - Samsung - does the Z4 have faulty temp sensors?

[SamsungClaudette]

Hey @Pearlsky

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette