11-10-2022 08:27 PM in
Hi guys,
I downloaded the trade in validation software and it says my phone has already been traded in, surely if it has been and sold on as a refurbished phone trade in would still be allowed.
Just curious how I proceed.
11-11-2022 01:31 PM in
Hey @Adrian069, thanks for reaching out. Could you please send an email with the following details for the team to look into:
To: Samsung-tradeup_inquiries@asurion.com
Subject: Trade Up IMEI Already traded in
Details: Name, phone number, IMEI, screenshot of message.
