Be cautious

[worstonlinedelivey]

Ordered an appliance over 6 weeks back still No news on when delivery can be expected. Customer Support is a joke 

[SamsungLaura]

Hi there, I am sorry to hear you have not received your order and would like to look into this.

Please send through an email with the following details so that I may investigate:

To: members.au@samsung.com

Subject: SamsungLaura - Order delay

Details: 

1. Full name

2. Phone Number

3. Delivery address,

4. Order number

[worstonlinedelivey]

I think we need a competition for whose onine order was delivered with the longest wait..I am currently on the 7th week..any one longer???

[worstonlinedelivey]

Has anyone waited longer than 7 weeks for an online order delivery?

[SamsungLaura]

Hi there, I do apologise for the delay. The last update I am able to see is from May 25th as mentioned in our email.

At the current stage, I have escalated this to be looked into further to better understand your order status and will be in touch via email when I receive further information. 

[worstonlinedelivey]

8th week still waiting..any one waited longer???

[SamsungLaura]

Hi there, I have replied to your other comment regarding this. As mentioned, your order is currently pending pickup by the courier. Once this has been done, you will receive an SMS with your tracking details. 

[UncleRobert]

If your courier is so bad you should look at getting a better one this person is right to expect better service from such a big company like Samsung.

[worstonlinedelivey]

9th week still waiting...

[worstonlinedelivey]

10th week and still waiting.....