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OthersHey there! For your concern, We highly suggest for you to have your device checked at your nearest Service Center. Feel free to reach us via our TOLL-FREE HOTLINES:
MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7
LANDLINE: PLDT Toll free : 1-800-10-726-7864
Globe Toll Free : 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)
LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH
to have an appointment scheduled, to avoid lines when you reach the Service Center. Thank you. Stay safe.