Hey there! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM)
As with your concern, have you properly observed the following?
how fast your battery drains?
how long does it take to charge your battery? (not being used)
We suggest that you call our technical team via the hotlines indicated above, for proper diagnostics and pre-booking for an appointment to your nearest Samsung Service Center.
Also, to ensure long battery life, we suggest for you to, avoid using your device while charging, turn off mobile data when not in use, close unused applications running in the background, reduce screen brightness, clear data cache to remove unused mobile junk.
Hope this helps you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe. Have an awesome weekend! 😀