Original topic:

Always cant detect my smart washing machine

(Topic created on: 05-31-2021 05:42 PM)
LeolanceCK
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I had a 2021 13kg/8kg smart WiFi washing machine which the connection is not just bad, but it is difficult to detect.
In smart things, it detected that it is connected and it is ready. When you click in, it stuck in the view as below, and you can't even back.
Need advise if any solution.

I tried restart my phone and the washer, it didn't help.
I tried once set the washer to factory settings (2nd day after purchase). It is ok later, but it happens again today (4th day after purchase).
I do not want to factory reset all the time.
image


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MOD_2
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Dear LeolanceCK,

 

This is moderator from Samsung Members Community.

We can understand your frustration on detection issues.

We would like to suggest your reach out to our careline request for Visual Support.

(https://www.samsung.com/my/support/home-appliances/how-to-request-visual-support/)

Our careline expert will assist you by video support with further diagnosis.

 

Thank you.

 

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