Original topic:

BEWARE Horrendous online order experience - CHARGED FOR CANCELLED ORDER

(Topic created on: 11-21-2024 05:34 PM)
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mrmagnan
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This email is a warning to prospective SAMSUNG customers to avoid online orders. After having numerous issues with my order, I cancelled it before it was dispatched. This is when the trouble began, and I've learned from other community members that SAMSUNG has a terrible reputation with refunding customers.

- cancelled two large orders before dispatched, nearly $10,000 on my credit card

- orders were dispatched

- informed Samsung they were cancelled again, they confirmed

- order was attempted delivery

- informed Samsung they should be cancelled - no response

- requested update on refund - no response

- tried chat / email - no response

If you wish to purchase Samsung products, I strongly advise everyone to purchase them in a store and avoid the online shop at all costs. Compared to other online retailers, this is one of the worst customer experiences of my life. 

@samsung support where is my refund? 

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Helenna
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Hi mrmagnan,

We sincerely apologize for the inconvenience caused to you and certainly understand how frustrating that must be for you.

We kindly request you to send an email to info.seca@samsung.com with all the order numbers. So that, our team will try to resolve this issue at the earliest.

Please accept our sincerest of apologies this matter may have caused you.

Thank you.

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